Contact us

You may experience delays getting through to our customer service team to resolve your issue.

If you're having trouble reaching us, you could find what you need in the My Telstra app, visit our support pages below or CrowdSupport?.

My Telstra app

CrowdSupport?

What can we help you with?

Accounts and Billing

Set up, view and manage your account, bills and payment methods

Get help on accounts and billing

Products, plans & services

Ask about or discover our products and services

Get help on products, plans & services

Set up & Technical support

Get help to set up, troubleshoot or manage your devices and services

Get help on set up and technical support

Feedback & Complaints

Good or bad, we'd love to hear from you

Make a complaint

Other contact options

My Telstra app

Manage your Telstra services when at home or on the go.

Download My Telstra

Find a store

Find your nearest Telstra store or Wi-Fi hotspot

Find a store now

Multilingual Support

Speak to us in your preferred language. We've got you covered.

Multilingual Support

CrowdSupport?

Got a question? Join our online community that's open 24x7.

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