How to get the best home Wi-Fi experience

  • Optimise your Wi-Fi setup

    Wi-Fi not doing what it should in some rooms? Try these simple tips to help remove buffering and black spots, reduce lag and get smooth streaming on multiple devices.
  • Use the latest Wi-Fi modem

    The right equipment like a Telstra Smart Modem is the best way to get reliable Wi-Fi coverage throughout your home.
  • Add a Wi-Fi booster

    If you're still having issues you may need a Wi-Fi extender or booster. Telstra Smart Wi-Fi Boosters extend your modem's signal to give you wall to wall Wi-Fi coverage.

Tips to optimise your Wi-Fi setup

Improve coverage

Sometimes all it takes is a few smart modem moves to boost your signal and improve coverage.

Your modem should be in a central part of the home

Move your modem to a central point

This maximises the modem's ability to send a strong signal through your home.

Your modem should be placed at desk or shelf height.

Place your modem well above the floor

Desk or shelf height is ideal. Too close to the ceiling can be as bad as too low to the floor.

Thick walls and solid objects can block your Wi-Fi signal.

Keep modem away from thick walls and solid objects

Solid internal walls can block your Wi-Fi signal. 

Thick walls and solid objects can block your Wi-Fi signal.

Extend coverage wall to wall with WI-Fi boosters

Telstra Smart Wi-Fi Boosters fill Wi-Fi weak spots to create wall to wall Wi-Fi coverage.

Improve speed

These will help you identify what's slowing down your Wi-Fi - and stop your shows being buffered!

Use speed test to check your Wi-Fi

Speed test your modem

You may find areas where the Wi-Fi is not as strong as it can be.?

Check that other devices aren't interfering with your wi-fi signal

Check for interference

Other electrical devices can slow down your Wi-Fi.

Restarting your modem can often help your wi-fi speed

Turn the modem off. Then on.

A simple reboot can noticeably increase your W-Fi speed. (Leave it off for 5-10 seconds.)

Use the Telstra Home Dashboard to test your wi-fi

Use our app to test your Wi-Fi

The Telstra Home Dashboard can show you ways to improve your Wi-Fi.

Reduce interference

Devices like microwave ovens, baby monitors, older cordless phones and TVs can interfere with your Wi-Fi .

Try to identify any patterns when your wi-fi slows down

Look for patterns

Is your Wi-Fi affected each time the microwave or cordless phone is used?

Try unplugging devices that you think might interfere with your wi-fi

Unplug suspect devices

Unplug each device that might be interfering, one by one, to see if your Wi-Fi improves.

If a device does cause interference, move them away from your modem

Move interfering devices

Move any devices that are causing interference away from your modem.

Consider a new Telstra Smart Modem to boost your wi-fi signal

Upgrade to a smart modem

If you're using an older modem, consider switching to the Telstra Smart Wi-Fi Modem.

Improve device connectivity

Laptops, smartphones, tablets, TVs, gaming consoles... These tips will help you run multiple devices smoothly.

Consider upgrading your older modem to a Telstra Smart modem

Get the best Wi-Fi modem

The latest smart modems are designed to run multiple devices at once. If you're using an older model, consider upgrading to the Telstra Smart Wi-Fi modem.?

Check devices that might be bandwidth hungry such as online gaming

Control bandwidth-hungry devices

One hungry device slows you all down. Try managing online access times, especially with gaming and multiple streaming.

Make sure everything is connected to the modem properly

Is everything connected correctly?

Optimise each device's connection to the modem. If you're not techy, you can get Telstra Platinum support.

Smart Modems and Wi-Fi Boosters

Telstra Smart WI-Fi Boosters sync perfectly with the Telstra Smart Modem to give you Wi-Fi coverage in every room.

New Telstra Smart Wi-Fi Boosters

For wall to wall Wi-Fi coverage

Power backup for modems

for Priority Assist customers

More ways to optimise your internet

Game Optimiser

Up your game.
Try Telstra Game Optimiser on us for a month.

Put gaming traffic first on your home network and play like you've never played before. Road test the amazing Game Optimiser at no charge for the first month, then $10 per month.

Get the tools to do it yourself

Want to set up your modem or booster? Fix a Wi-Fi problem?

Our step-by-step guides give you the smarts to sort out most common internet issues yourself.

Crowd Support

Have a question about Connected Home? Ask our customers.

My Telstra

The new look app makes it easy to view services, bills and make payments on the go.

Find a Telstra store

Store locator will help you find your closest Telstra store.