Billing

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• Late payment fee

• What’s a monthly rental fee or charge

• Request a refund

• Received a bill for an unfamiliar service

• Updating your account online

• Manage your account

• Payment options

  Jump to:

  > Set up and manage direct debit

  > Pay by credit card

  > Pay by Visa Checkout

  > Pay with PayPal

  > Pay by BPay^?

  > Pay in person

  > Pay over the phone

  > Send payment in the mail

   

  Set up and manage direct debit

  Direct debit automatically deducts an amount from a selected card or bank account.

  You can choose from two options:

  • Direct debit automatic: The total bill amount due is deducted from your selected card or bank account on the bill due date. You can cap your automatic payments by setting a maximum amount.
  • Direct debit fixed payments: Choose a fixed amount of $20 or more to pay from your selected card or bank account, every fortnight or month.

  If your bill exceeds the capped or fixed amount, you can pay the outstanding amount using a different payment option.

  You can set up, manage or cancel your direct debit through the Your Telstra Tools portal.

  1. Sign in to Your Telstra Tools.
  2. Click on the Billing tab.
  3. Under the Bill Settings drop down menu, found on the right of the page, select Manage direct debit.

  Changes will be active within 24 hours.

  If you’re not registered for Your Telstra Tools, you can set up or manage your direct debit online. Otherwise, register for Your Telstra Tools now.

   

  Pay by credit card

  If you pay your bill by credit card, a processing fee will apply. This fee depends on your card:

  • For MasterCard, VISA and America Express, the rate is 0.30% of the payment amount, plus applicable GST.
  • For Diners Club the rate is 1.67% of the payment amount, plus applicable GST.

  You can pay by credit card through the Your Telstra Tools portal, or call 1300 369 666 to make a one-off credit card payment.

  Call 1300 369 666 to make a one-off credit card payment. Otherwise, you can pay online or through Your Telstra Tools portal.

   

  Pay by Visa Checkout

  VISA Checkout works similar to PayPal. You won’t be charged a processing fee and can use VISA, MasterCard and American Express.

  Pay online now.

   

  Pay by PayPal

  If you have a 13-digit account number, you can choose to pay using PayPal. You won’t be charged a processing fee for credit card payments using PayPal.

  Pay online now.

   

  Pay by BPay

  You can choose to use BPay to pay from your cheque or savings account.

  1. Use your phone banking service or desktop internet banking and choose the BPay payment option.
  2. Enter your Biller Code and Reference number. Your biller code is 7773. Your reference number is your account number. These details can be found at the bottom of the first page of your bill.

   

  Pay in person

  You can pay in person in a Telstra store or at a post office. You’ll be charged a $1 (including GST) fee for payments made in person.

   

  Pay over the phone

  You can pay over the phone by calling 1300 369 666.

   

  Send payment in the mail

  You can send a cheque in the mail to:

  Telstra
  PO Box 9901
  Melbourne VIC 3001
  

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